AestraFeatures

TERMS AND CONDITIONS

Last updated May 20, 2026


1. AGREEMENT TO TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "User") and DVNTND LLC, doing business as Aestra ("Company," "we," "us," or "our"), concerning your access to and use of the https://www.aestrabook.com website, the Aestra mobile application, and any related services (collectively, the "Services").


By accessing or using the Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Services immediately.


We reserve the right to modify these Terms at any time. We will notify you of changes by updating the "Last updated" date above. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.


2. DESCRIPTION OF SERVICES

Aestra is a beauty booking platform that connects clients with beauty professionals, including but not limited to makeup artists, hairstylists, nail technicians, and lash technicians. The Services include:

  • A web-based booking platform where clients can browse, select services, and book appointments with beauty professionals
  • A mobile application for beauty professionals to manage their bookings, clients, schedules, and business operations
  • Customizable booking pages for beauty professionals
  • Payment processing for deposits and service fees
  • Scheduling and availability management tools

3. USER ACCOUNTS

3.1 Account Registration

To use certain features of the Services, you must create an account. You may register using your phone number via one-time password (OTP) verification or email and password. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.


3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account.


3.3 Account Types

Client Accounts: Clients may create accounts to book services with beauty professionals listed on the platform.

Artist Accounts: Beauty professionals ("Artists") may create accounts to list their services, manage bookings, set availability, and receive payments through the platform.


4. BOOKINGS AND APPOINTMENTS

4.1 Booking Process

Clients may book services through an Artist's booking page by selecting services, choosing an available time slot, providing contact information, and completing any required intake forms. By confirming a booking, you agree to the selected service, date, time, and applicable fees.


4.2 Relationship Between Clients and Artists

Aestra acts solely as a platform to facilitate connections between Clients and Artists. We are not a party to any agreement between a Client and an Artist. Artists are independent service providers, not employees, agents, or contractors of Aestra. We do not guarantee the quality, safety, or legality of services offered by Artists.


4.3 Cancellations and Rescheduling

Cancellation and rescheduling policies are set by individual Artists and will be communicated during the booking process. You agree to review and comply with the applicable Artist's cancellation policy before confirming a booking.


5. PAYMENTS AND FEES

5.1 Payment Processing

All payment transactions are processed through Stripe, a third-party payment processor. By making a payment through the Services, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your full payment card details on our servers.


5.2 Deposits

Artists may require a deposit at the time of booking. Deposit amounts and refund policies are set by individual Artists. Deposits are collected through Stripe and may be applied toward the total service cost.


5.3 Artist Payouts

Artists receive payouts for completed services through Stripe Connect. By using the Services as an Artist, you agree to create and maintain a Stripe Connect account and comply with Stripe's terms for connected accounts. Payout schedules and processing times are subject to Stripe's policies.


5.4 Platform Fees

We may charge service fees or platform fees in connection with bookings. Any applicable fees will be disclosed to you before you complete a transaction.


6. ARTIST OBLIGATIONS

If you use the Services as an Artist, you agree to:

  • Provide accurate descriptions of your services, pricing, and availability
  • Maintain all necessary licenses, permits, and certifications required to perform your services in your jurisdiction
  • Honor confirmed bookings and provide services in a professional manner
  • Comply with all applicable local, state, and federal laws and regulations
  • Maintain appropriate insurance coverage for your services
  • Set accurate availability and respond to booking requests in a timely manner

7. INTELLECTUAL PROPERTY

7.1 Our Intellectual Property

The Services, including all content, features, and functionality (including but not limited to the Aestra name, logo, design, text, graphics, and software), are owned by DVNTND LLC and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any part of the Services without our prior written consent.


7.2 User Content

You retain ownership of content you upload to the Services (such as profile photos, portfolio images, and service descriptions). By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content solely in connection with operating and providing the Services.


You represent and warrant that you own or have the necessary rights to any content you upload, and that such content does not infringe the rights of any third party.


8. PROHIBITED USES

You agree not to use the Services to:

  • Violate any applicable law or regulation
  • Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or otherwise objectionable
  • Harass, threaten, abuse, or otherwise harm another user
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity
  • Upload or transmit viruses, malware, or other harmful code
  • Interfere with or disrupt the Services or servers or networks connected to the Services
  • Collect or harvest personal information of other users without their consent
  • Use the Services for any fraudulent or deceptive purpose
  • Circumvent, disable, or otherwise interfere with security-related features of the Services
  • Use automated means (bots, scrapers, etc.) to access or interact with the Services without our express permission
  • Engage in any activity that could damage, disable, or impair the Services

Aestra maintains a zero-tolerance policy for objectionable content and abusive behavior. We reserve the right to review, remove, or disable access to any user content, and to suspend or terminate accounts that violate these Terms, at our sole discretion and without notice. To report objectionable content or an abusive user, contact us at support@aestrabook.com. We review all reports and take appropriate action, including removing the content and the offending user, within 24 hours.


9. PRIVACY

Your use of the Services is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. Please review these policies to understand how we collect, use, and protect your personal information.


10. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.


We do not warrant that:

  • The Services will be uninterrupted, secure, or error-free
  • Any defects or errors will be corrected
  • The results obtained from using the Services will be accurate or reliable
  • The quality of any services obtained through the platform will meet your expectations

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DVNTND LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.


OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.


12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless DVNTND LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any content you upload or submit through the Services
  • Any services provided by Artists to Clients facilitated through the platform

13. TERMINATION

We may suspend or terminate your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.


You may terminate your account at any time by contacting us at support@aestrabook.com. Upon termination, your right to use the Services will immediately cease. Any outstanding bookings or payment obligations will survive termination.


14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.


Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration in Cook County, Illinois, administered in accordance with the rules of the American Arbitration Association.


You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.


15. THIRD-PARTY SERVICES

The Services may integrate with or contain links to third-party services, including but not limited to:

  • Stripe — for payment processing and artist payouts (Stripe Terms)
  • Supabase — for authentication and data services
  • PostHog — for analytics and product improvement
  • Sentry — for error tracking and service reliability

We are not responsible for the content, privacy policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.


16. MOBILE APPLICATION

If you access the Services through our mobile application, the following additional terms apply:

  • You acknowledge that these Terms are between you and DVNTND LLC only, not with Apple Inc. or Google LLC
  • You agree to comply with the usage rules set forth in the applicable app store terms of service
  • We are solely responsible for the content and maintenance of the mobile application
  • In the event of any failure of the application to conform to any applicable warranty, you may notify the applicable app store provider for a refund of the purchase price, if any

17. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.


18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and DVNTND LLC regarding your use of the Services and supersede all prior agreements and understandings.


19. CONTACT US

If you have any questions about these Terms, please contact us at:


Aestra (DVNTND LLC)
1603 Orrington Ave, Unit628
Evanston, IL 60201
United States
Email: support@aestrabook.com
Phone: (+1) 7733577474