Help

Support

We're a small team and we read every message. Most issues are resolved within one business day.

Contact us

For account issues, billing questions, or to report a bug, email us directly.

Please write from the email address on your account and describe the issue clearly. Screenshots help.

Delete your account

To have your Aestra account and its data deleted, email support@aestrabook.com from the address on your account, with the subject "Delete my account". We complete deletion requests within 7 days and reply to confirm.

You can also do it yourself in the app: Profile, then Edit Profile, then Manage your account, then Delete Account. That removes your account straight away. If a step cannot be completed automatically, we finish it by hand within 7 days.

Deleting removes your account, profile, booking page, services, availability, your client list, client notes and booking history, including the payment records attached to those bookings. A client's own contact record can remain, because clients exist independently of any one artist. Images you uploaded stay in our media storage, so say in your email if you want those removed as well and we will delete them. Stripe keeps its own records of the payments it processed, under its own policy.

Common questions

How do I get started?+

Download the Aestra app, sign up with your email address and a password, then confirm the code we email you. From there you can complete brand basics, add services, set your availability, and share your booking page.

How do bookings and deposits work?+

Clients book through your public booking page. If a service has a deposit, the client pays it via Stripe at booking time. Funds land directly in the bank account connected to your Stripe profile — Aestra is not the merchant of record on your charges.

How do I get paid?+

Payouts are managed through your Stripe Express dashboard. From the Payouts tab in the app, tap Manage on Stripe to view your balance, payout schedule, and bank details.

How do I issue a refund?+

Open the booking detail sheet (from Calendar or the client's page) and tap Refund. You can refund the full deposit or a partial amount. Refunds are processed through Stripe and the platform fee is reversed automatically.

How do I cancel or reschedule a booking?+

Open the booking, then choose Cancel or Reschedule. Your cancellation policy controls the refund amount when a client cancels; you can override it on a case-by-case basis using the Refund flow.

What if a client misses their appointment?+

Mark the booking as a no-show from the booking detail sheet. The deposit stays with you — you can also issue a partial refund if you choose to.

Can I export my data?+

Yes. Email support@aestrabook.com from the email on your account and we'll send a copy of your bookings, clients, and services within 7 days.

How do I delete my account?+

See Delete your account above for the in-app steps and how to request deletion by email.